Is publishing facts against Greengeeks Terms of Service?

Shortly after mail last mail to Greengeeks, I got called by them 3 times within two minutes. In order not to be able to call them back, they send your own phone-number as reply-adress, which made myself sure, that I got called from them! Unfortunately I was not able to answer that time, since I was in an important meeting, so they wrote me following email:

Hello xxxx,

You can certainly post what you wish on your blogspot account. As per our site migration policy we migrate over your Main Domains website. Which is your xxxxxxx all other websites you would be required to migrate yourself. Full details on this was provided to you and is found in our knowledge base at:
http://greengeeks.com/kb/idx.php/0/128/article/Site-Migration-Instructions-Shared-Hosting.html

As mentioned we migrated over the website and tested which works. Your xxxxx database was migrated and we asked what other databases you had that needed migrating for your xxxxxx website.

It seems to be however that you wish to cause problems instead of working with our support department, so I have requested our billing team issue a full refund on your account at which time we will terminate your hosting services with us. A full backup of what has been migrated is below and will be available for 48hrs:
http://dl.websitehostserver.net/xxxx.gz

I wish you the best with your future hosting endeavours.

Thank you and have a great day,

Josh Dargie
GreenGeeks Support Manager
support@greengeeks.com

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TELL US ABOUT YOUR EXPERIENCE WITH GREENGEEKS:
http://www.greengeeks.com/why-us/testimonials_submit.php
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Ticket Details
===================
Ticket ID: CJN-998123
Department: Site Migrations
Priority: High
Status: Waiting on Customer

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Very interesting fact as you can read by yourself, the shown website neither its subside make any statements about the number of domains/folder they will transfer for you. Also googling for Greengeeks Main Domain Transfer will bring you any public information about that. Please try it and proove that any detail on the blog is not fact!

A little sad about the time invested on them I replied:

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Dear Support team, Hello xxxx,

I am very sorry, that I was not able to answer your phone call, I already tried to call you back, but unfortunately I had a little bad luck with my batterie and Justvoip-Service. Please give me chance to explain myself better:

You can certainly post what you wish on your blogspot account.
As per our site migration policy we migrate over your Main Domains website. Which is your xxxx all other websites you would be required to migrate yourself. Full details on this was provided to you and is found in our knowledge base at:
http://greengeeks.com/kb/idx.php/0/128/article/Site-Migration-Instructions-Shared-Hosting.html

First I want to make clear that first reason of my blog was to have record since mail transcript of chat did not work on my trials. I never intended to publish anything else but the truth, your terms of service states ... Customer agrees not to post false or inaccurate information to news groups in violation of the news groups rules and regulations ... and I read that very well.

As my friend sittings next to confirms on the links provided, the word Main Domain cannot be found on your linked webpage, neither on its subpage for shared hosting, however I would be able to migrate my other domains by myself if I have you ok, not to interfere with my created ticket.

As mentioned we migrated over the website and tested which works. Your xxxx database was migrated and we asked what other databases you had that needed migrating for your xxxxx website.

Exactly, my point was, that going from homepage to a subpage like http://xxxxx throws an 404, for some reason it looks like .htaccess files are not the same as on my previous host, which let also to loss of password protection of some (confidential) files.

It seems to be however that you wish to cause problems instead of working with our support department, so I have requested our billing team issue a full refund on your account at which time we will terminate your hosting services with us. A full backup of what has been migrated is below and will be available for 48hrs:
http://dl.websitehostserver.net/cpmove-xxxx.tar.gz


I am sad to read that, I really would prefer to tell people, I have the best web hosting company in the world. If there is anything I can do to support you better or any information from my site, not right or provable, let me know. I can assure to respond any inquiry via mail within 12 hours and also confirm any fixed time, I would be available via phone.

Otherwise I would like to remind you, that we made a contract and kindly ask to full fill your terms and conditions.

Thank you for your understanding, initiative and efforts Dave.

best

Greengeeks Site Migration fraud?

After waiting at least 3 days now I got the following answer to my migration request today:

Hello xxx,

There is nothing you can do to expedite the migration, your previous provider only allows a few files to transfer via shell at a time, which caused this to be slower then normal. At this time all website files have been migrated along with a database that was easily available to locate. Please let us know if there are any other databases required for your website.

Thank you and have a great day,

Josh xxxx
GreenGeeks Support Manager
support@greengeeks.com

****
TELL US ABOUT YOUR EXPERIENCE WITH GREENGEEKS:
http://www.greengeeks.com/why-us/testimonials_submit.php
****

Ticket Details
===================
Ticket ID: CJN-998123
Department: Site Migrations
Priority: High
Status: Closed

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So what for did I gave them my FTP-Login then? How about the other Domains I have one that hosting account? Also Homepage still brakes exept landing page, and protected files, remain to be unprotected. Looks like that their Site Migration Service is a total scam. Anyhow, I am replaying to their Mail.


Dear customer support team,

thanks you for your information. I feel a little disappointed about your promise to migrate from my previous Webhoster:
1. You did not even finish first of my domains and Website that remain on my previous provider (website brakes down as soon I fire something else then homepage, cant call my subfolder aplications, like xxx or xxx, that are powered by some xxx and xxx script)
2.You made public protected information I had on my previous provider and did not even take care about security after I advised you about that issue.
3. by no means I got any helpful response within 48 hours as stated on your webpage.
4. You just closed the issue, without a solution to your promise

As you can easily see after the login on my previous provider I do have more files, domains and databases. Anyhow not to loose more time, I feel urged myself to start migration process. If you intend to do anything for your reputation let me know, as mentioned before I am publishing this conversation on http://greengeeksindependentreview.blogspot.com/ to protect further honourable and potential customers from misleading information that seems so common in hosting industry.

Thanks for your understanding

best

xxx

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Greengeeks Site Migration Service in 48 hours not true!

This is second party of my documentation about Greengeeks Site migration Service
Some hour later, I got the following message from Greengeeks

Hello,

I am going to escalate this to our site migration team. One of our site migrations specialists will get back to you as soon as possible. Please insure you have provided the following information to insure a speedy restoration:

Previous Host Control Panel URL
Previous Host Control Panel Username
Previous Host Control Panel Password
FTP Login Details

GreenGeeks Control Panel Username
GreenGeeks Control Panel Password

For more information please visit:
http://greengeeks.com/kb/idx.php/0/128/article/Site-Migration-Instructions-Shared-Hosting.html

Thank you for your patience.

Please get back to us if you need any further assistance and let us know how else we can help.

Thank you and have a great day,

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Immediately I reformulated my mail, giving all the information in that order as requested.

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Finally the escalation of my login issue, get me half a day later, the confirmation, that migration process has been started and will be finished within some hours. Official mail, was as follows:


Hello,

Perfect, I have started your migration request. I will update you once completed.

Thank you and have a great day,

Josh Dargie
GreenGeeks Support Manager
support@greengeeks.com

****
TELL US ABOUT YOUR EXPERIENCE WITH GREENGEEKS:
http://www.greengeeks.com/why-us/testimonials_submit.php
****

Ticket Details
===================
Ticket ID: CJN-998123
Department: Site Migrations
Priority: High
Status: In Progress

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As there was any mail, next morning, I replied that mail:


Hello Josh,

thank you for your help again, yesterday at phone. You told me transition might take 2-3 hours, is there anything I can be helpful with?

Thanks for your efforts.

Best

xxxxxx

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Within an hour I got the following response:


Hello xxxx,

I do apologize there was some delays due to the size and transfer throttling. Your migrations still in process and shouldn't be much longer.

Thank you and have a great day,

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After almost 3 days since my initial request, all I can find on new server, is some directories of my main domain. Unfortunately there was a password protected file, which now thanks to Greengeeks is public to everyone! Anyhow, I have to mail again to them:

Dear Support Team,

on your webpage you state, that site migration will be done within 48 hours. In your last 2 mails from support you repeated, that migration, will not take much longer. All I see migrated, after more then 48 hrs are some directories, that were password-protected by .htaccess files and are totally public by now. Please let me most exactly know, what problems you are facing and how I can contribute, to get started with my new webhost?

Best xxxxx

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Eager to start checking out my webspace and not to wait another week to transfer my DNS I contacted Support chat on that one hour later:

Please wait for a site operator to respond.
You are now chatting with 'David R.'
David R.: Hello, my name is David, welcome to Green Geeks, may I have your name and how may I help you today ?
you: Hello, I am concerned about my Site-Migration CJN-998123, you state on your webpage, you can do it within 48 hours
you: All results I have by now, is that there are some archives, that were passwort pretected and no are public
David R.: Let me check
you: What can I do to get started?
you: Sure, please
David R.: We have made the rush on your ticket and sitemigration will get back to you on this soon via Email
you: Can you refer to any day? How long should I wait to try by myself?
you: Will it interfere, if i passwort protect xxxxxxxx again?
David R.: Techs are working on it and will contact you shortly.
you: That file should not be public by no means
you: there was a .htaccess file on my previous host doing that job
David R.: Please reply back to the same ticket with your requirements.
you: I did so, some hours ago
David R.: Okay, sitemigration team will contact you shortly via Email on this
you: Well, looks like all I can do, is wait a little more
you: Thanks for you atention