After I reported yesterday my client login-problems on Greengeek via chat, today again I get login failed messages, on their login site, that worked once in the morning as well as on the login URL provided yesterday in Chat. Trying to fire https://server2.websitehostserver.net/, just gives no answer by now ;-( An interesting fact is also, that I can see my user and password in cleartext as part of the Login-URL (*Well they called to give a good reason for that, it helps to give better customer support for people doing typos with username and password): Anyhow eager to get started with my new Hosting, I feel to use for 4th time their customer chat: Here comes the protocol:
Please wait for a site operator to respond.
You are now chatting with 'George'
George: Hello, My name is George, welcome to GreenGeeks.com, may I have your name and how can I help you today ?
you: Hello my name is xxxxxxx, after my chat yesterday, I am expecting again login problems for user xxxxx. It accepted once my login from your official client-login page in the morning, now, neither the login-link you provided yesterday in chat, near the official client-login works
George: May I have your domain name please.
you: I registered for domain xxxxx, but it is not redirected yet
George: Ok,
George: Please let me know the browser you are using.
you: Latest firefox, chrome and internet explorer
George: Tried on all three ?
you: Yes! I always work on different browsers at the same time!
you: For cookie, cache and session reasons ;-)
George: Try to login to your cPanel via: server2.websitehostserver.net:2082
you: I tried that too, as it was the solution in chat yesterday, today I do not even get response there
you: wait
you: let me doublecheck
George: Ok,
you: fine, why I get everyday different login-URLs, I do not want to bother you tomorrow with same issue
George: server2.websitehostserver.net:2082 is this working for you ?
you: Yes, now it works, but would be great, to have one login URL working constantly
George: It will,
George: You are facing local cache issue.
you: for example the customer-login page on greengeeks.com
George: Please clear browser and DNS cache issue.
you: Can you explain that in more detail, I am using exactly the same browser as before, if it was a caching issue, it should not been working this time neither, right?
George: But it worked with a different URL.
you: By the way, how it can be, that I see my user and Passwort in your URL?
you: So what is your recomendation, I am used to use the same browser, to login at hostmonster, ix-webhosting and from time to time, other cpanels from clients... What is the special think about GreenGeeks i need to know? I just want a solution to work smoothly, no problem to do some extra configuration
George: greengeeks is not blocking access, its cache issue at your end.
you: ok, let me check, I will use firefox, webdeveloper toolbar, disabling any cache
you: Do you want a screenvideo of that? I have cache disabled by default on firefox
you: and same error
George: Greengeeks is not blocking your access in any way.
George: Clear DNS cache.
you: It did not say I am blocked, it says my login fails, not sure if that is the same
George: if the issue re-appears. Close the browser, Clear DNS cache
George: Reboot your PC and then login again
George: see if you are able to login or not
you: I just logged out from cpanel and could not login again using chrome
you: what is easieast way to clear dns cache
you: Sorry, but I never had to do that before
George: http://www.eukhost.com/forums/f15/how-clear-flush-dns-cache-windows-linux-mac-machines-6337/
you: Done, same error message!
George: Did you reboot the PC ?
George: And please try Mozilla
you: And beam this chat to another PC? How a reboot would affect the cache issue
you: Following your tutorial, the message, that dns cache is cleared should not have done the job?
George: I'm sorry, but I cannot resolve this issue. I am going to have to escalate this to our level 2 technicians to take a deeper look into it. Can you please submit a ticket by e-mailing support@GreenGeeks.com with the username/password and the issue that you're experiencing? I'll make sure that one of our techs gets on it right away.
you: You leave me no other choice, I will have to do that, my IP by the way is xxxxx if that might help. I mailed them this morning for migrating some websites as you promote on your webpage
you: By the way, your send chat transcript here in liveperson, does not work neither!
you: I am going to publish each chat with you guys on my personal weblog, until it got fixed, anyhow, I apreciate your chat response time and iniciative to help people
you: Have better luck with next costumer and a very good time after that.
I'm sorry for the inconvenience caused. Please email your issue to support@greengeeks.com and I will get a Sr. tech look into it.
George: Thank you very much for chatting with us today.
Chat session has been terminated by the site operator.
----------------------------------
So here my mail to them:
Dear Support team,
following my current chat, I need to ask for your help in order to login to my recently bought eco-hosting-package. I am trying to access you control panel with the user xxxx and password xxxx as mailed by you recently. It seems, that it allows logins only for one time, as you can revise in my chat protocol, I tried to clear any kind of caches. Error message I get on second time, simply is: Login failed, with Cpanel login mask.
Thank you for your help, also for aplication to migrate some scripts of my previous hoster to you (Ticket ID: CJN-xxxxxx)
Feel free to ask for any information, that might help!
Best
xxxxxxxxx
---------------------
Here their quite quick response:
Hello,
We do not place any limitation on number of logins, you can login as many times as you may want to.
This is possible cache issue, Please change your web browser (Try Mozilla) and clear cache.
Please get back to us if you need any further assistance and let us know how else we can help.
Thank you and have a great day,
Galvin R.
GreenGeeks Support Team
------------
My response to that:
Dear Customer support,
thanks for your quick response to my issue, please read my previous chat I published for record on http://greengeeksindependentreview.blogspot.com/
I definitively was not stating, that your restrict logins to your web service, but trying to document my observation that for until now unknown reason, I am not able to login twice using the same URL using different Browsers, Computers, doing basically exactly the same I did thousand times before with other webhosters like Hostmonster, Godaddy, Ix-Webhosting ...
Maybe I should grab a little Video uploading it to Youtube to express myself better? Just let me know, how I can support to solve that issue.
Best
xxxx
---------------
just some hour later:
Hello,
I am going to go ahead and escalate this ticket to our Quality Assurance team, who will get in touch with you shortly regarding your request.
Please get back to us if you need any further assistance and let us know how else we can help.
Thank you and have a great day,
George Saunders
GreenGeeks Support
--------------------------
At least I must say, that support works pretty fast, I got called by quality assurance almost within same hour, which helped to clear the issue. After I was able to make clear, that I for sure did no typo with my username and password, we figured out, that there seems to be a cpanel bug that one need to know, since it seems to require to close webbrowser completely. I was able to relogin, from another browser or after closing my webbrowser completely, so finally nothing to do with caching or port-blocking, if not with internal GreenGeeks logic. Anyhow, I apreciate a lot, that I got a true answer, making me feeling better and hope to start a better relationship than recently with ix-webhosting. Looks I will get around by myself and get a first point of my best practise page!
Friday, May 6, 2011
Greengeeks Site migration Service
In their Webpage as in their welcome mail, they state:
Requesting Free Site Migration Service
GreenGeeks will migrate your web site from your existing web hosting provider for free, for full instructions on how to request this service, please see:
http://www.greengeeks.com/kb/idx.php/0/128/article/Site-Migration-Instructions-Shared-Hosting.html
As I had very bad luck with the current IX-Webhosting promotion, I am trying to get my project from IX-Webhosting to Greengeeks, following their instructions. As their webpage http://greengeeks.com/why-us/free-site-migration.php states:
We'll move your site for you! FREE!
Moving your web site can be a daunting task. That's why when you purchase web hosting with GreenGeeks we'll help you migrate your web site from your existing host over to us.
What does this include?
Fully communicate throught the migration process
Migration of all site files, databases & e-mails*
Assistance with changing nameservers
Migrations done within 24-48 hours
Domain registration transfer assistance
How do I take advantage of this offer?
For full instructions on what is required to get the site migration process started, please see Free Site Migration Request Instructions.
---
I cant find anything about mysql-databases in their instructions, so I will write my email and kindly ask, to transfer that also, before I am going to change or take the inconvenience to host my dns on their servers, as I am satisfied with Godaddy for that issue. I am also little bit excited, if it is really true, that I can leave my DNS in Godaddy, if I do not want a lifetime Domain on behalft of Greengeeks (as long as I am more convinced about their service).
Just a little later I find this quite contradictionary Message on this not directly linked webpage https://www.greengeeks.com/kb/idx.php/0/052/article/Free-Site-Migration-Request-Instructions.html
Please note:
GreenGeeks provides a free Site Migration service, with the following limitations:
Moving from a cPanel provider:
If moving a non-reseller shared account from a cPanel provider, GreenGeeks will take a backup of your entire cPanel account and copy it to our service. Resellers are required to take backups from their current/previous provider and upload them to the home directory of their reseller account.
Moving from a non-cPanel provider:
If migrating a non-reseller account, GreenGeeks will migrate your main site, and up to 2 that site may use. GreenGeeks is not responsible for migrating mail, addon domains, subdomains, or anything other than the main site files and no more than 2 databases.
Resellers are required to move their customer accounts, and GreenGeeks will provide no migration services for non-cPanel accounts.
So here comes my email to them:
Dear support,
I would like to move my former Web Applications to you. The Master Login to my former Webhost you find at:
https://manage.ixwebhosting.com/index.php/login.dspFrmLogin
The username of my principil admin is xxx, my password is xxxxx
Please move my aplication, including mysql-databases, php.ini files and updates in settings.php files, including update user-pathes to connect application to new databases to new hosting.
Once I see them working, second step would be to mail my current DNS- configurations of used domains.
Thanks for your help, I am looking for to get any status or question directly to this mail in order to mail you my current Hostmonster DNS - configurations.}
I got quite fast my automated confirmation asking for more details like ftp-login, and login data to their own hosting, lets see how long they will take, to give me more details about status...
Requesting Free Site Migration Service
GreenGeeks will migrate your web site from your existing web hosting provider for free, for full instructions on how to request this service, please see:
http://www.greengeeks.com/kb/idx.php/0/128/article/Site-Migration-Instructions-Shared-Hosting.html
As I had very bad luck with the current IX-Webhosting promotion, I am trying to get my project from IX-Webhosting to Greengeeks, following their instructions. As their webpage http://greengeeks.com/why-us/free-site-migration.php states:
We'll move your site for you! FREE!
Moving your web site can be a daunting task. That's why when you purchase web hosting with GreenGeeks we'll help you migrate your web site from your existing host over to us.
What does this include?
Fully communicate throught the migration process
Migration of all site files, databases & e-mails*
Assistance with changing nameservers
Migrations done within 24-48 hours
Domain registration transfer assistance
How do I take advantage of this offer?
For full instructions on what is required to get the site migration process started, please see Free Site Migration Request Instructions.
---
I cant find anything about mysql-databases in their instructions, so I will write my email and kindly ask, to transfer that also, before I am going to change or take the inconvenience to host my dns on their servers, as I am satisfied with Godaddy for that issue. I am also little bit excited, if it is really true, that I can leave my DNS in Godaddy, if I do not want a lifetime Domain on behalft of Greengeeks (as long as I am more convinced about their service).
Just a little later I find this quite contradictionary Message on this not directly linked webpage https://www.greengeeks.com/kb/idx.php/0/052/article/Free-Site-Migration-Request-Instructions.html
Please note:
GreenGeeks provides a free Site Migration service, with the following limitations:
Moving from a cPanel provider:
If moving a non-reseller shared account from a cPanel provider, GreenGeeks will take a backup of your entire cPanel account and copy it to our service. Resellers are required to take backups from their current/previous provider and upload them to the home directory of their reseller account.
Moving from a non-cPanel provider:
If migrating a non-reseller account, GreenGeeks will migrate your main site, and up to 2 that site may use. GreenGeeks is not responsible for migrating mail, addon domains, subdomains, or anything other than the main site files and no more than 2 databases.
Resellers are required to move their customer accounts, and GreenGeeks will provide no migration services for non-cPanel accounts.
So here comes my email to them:
Dear support,
I would like to move my former Web Applications to you. The Master Login to my former Webhost you find at:
https://manage.ixwebhosting.com/index.php/login.dspFrmLogin
The username of my principil admin is xxx, my password is xxxxx
Please move my aplication, including mysql-databases, php.ini files and updates in settings.php files, including update user-pathes to connect application to new databases to new hosting.
Once I see them working, second step would be to mail my current DNS- configurations of used domains.
Thanks for your help, I am looking for to get any status or question directly to this mail in order to mail you my current Hostmonster DNS - configurations.}
I got quite fast my automated confirmation asking for more details like ftp-login, and login data to their own hosting, lets see how long they will take, to give me more details about status...
Thursday, May 5, 2011
I got called, trying to get started!
Good response, I got called within first hour, was that fraud check, because of my current phone number is of another country my paypal account is? That guy from green geeks told me, I will receive an email, with my activation information within 3-4 minutes, one and a half hour later I tried again to contact chat:
Please wait for a site operator to respond.
You are now chatting with 'Vance K.'
Vance K.: Hello, my name is Vance, welcome to Green Geeks, may I have your name and how may I help you today ?
you: Hello, I just signed up for a 3 year plan and got called, the guy told me, I will have en email with further information in 3-4 minutes. That was already 90 minutes ago, all right, with registration process, my domain is xxxxx
you: my name is xxxxxxxxxxxx
Vance K.: Checking
Vance K.: account details has been sent
you: to which email?
Vance K.: greengeeks@xxxxxxxxxxxx
you: Ok, I got that now, thanks
Vance K.: Thank you very much for chatting with us today.
Chat session has been terminated by the site operator.
----
Ok, I got 3 mails during that chat, two order and invoice confirmation and a third, with login data, trying that data, it brings me to an cpanel login form, saying login failed ;-(. I also noticed, that the function to send chat transcripts by their liveperson service does not work!
So my third chat today to get started:
Please wait for a site operator to respond.
You are now chatting with 'David R.'
David R.: Hello, my name is David, welcome to Green Geeks, may I have your name and how may I help you today ?
you: My name is Dieter Huelskamp, i just received an email with the login to my new account. Unfortunately the login data, you mailed does not work, it sends me to cpanel login page and says login failed, I can copy username and login from your mail, if it helps
David R.: domain name please ?
you: xxxxxx, sorry
David R.: Just a moment please
you: sure
David R.: Your login details are working fine at our end. Please go to : http://www.greengeeks.com/login.php and under GreenGeeks cPanel Login please use the same login information which you have received in your welcome email
you: Wait a second, please
David R.: Ok
you: that page send me to https://server2.websitehostserver.net:2083/login/
you: my username you mailed me is
you: xxxxxx
you: my password: xxxxxxxxxxxxx
you: my response: Login Attempt Failed!
David R.: One sec..
you: my IP is: 189.217.16.10
David R.: http://server2.websitehostserver.net:2082 and then give it a try
you: sure
you: That works ;-)
David R.: Great
you: Thank you for your help
----------------------
Please wait for a site operator to respond.
You are now chatting with 'Vance K.'
Vance K.: Hello, my name is Vance, welcome to Green Geeks, may I have your name and how may I help you today ?
you: Hello, I just signed up for a 3 year plan and got called, the guy told me, I will have en email with further information in 3-4 minutes. That was already 90 minutes ago, all right, with registration process, my domain is xxxxx
you: my name is xxxxxxxxxxxx
Vance K.: Checking
Vance K.: account details has been sent
you: to which email?
Vance K.: greengeeks@xxxxxxxxxxxx
you: Ok, I got that now, thanks
Vance K.: Thank you very much for chatting with us today.
Chat session has been terminated by the site operator.
----
Ok, I got 3 mails during that chat, two order and invoice confirmation and a third, with login data, trying that data, it brings me to an cpanel login form, saying login failed ;-(. I also noticed, that the function to send chat transcripts by their liveperson service does not work!
So my third chat today to get started:
Please wait for a site operator to respond.
You are now chatting with 'David R.'
David R.: Hello, my name is David, welcome to Green Geeks, may I have your name and how may I help you today ?
you: My name is Dieter Huelskamp, i just received an email with the login to my new account. Unfortunately the login data, you mailed does not work, it sends me to cpanel login page and says login failed, I can copy username and login from your mail, if it helps
David R.: domain name please ?
you: xxxxxx, sorry
David R.: Just a moment please
you: sure
David R.: Your login details are working fine at our end. Please go to : http://www.greengeeks.com/login.php and under GreenGeeks cPanel Login please use the same login information which you have received in your welcome email
you: Wait a second, please
David R.: Ok
you: that page send me to https://server2.websitehostserver.net:2083/login/
you: my username you mailed me is
you: xxxxxx
you: my password: xxxxxxxxxxxxx
you: my response: Login Attempt Failed!
David R.: One sec..
you: my IP is: 189.217.16.10
David R.: http://server2.websitehostserver.net:2082 and then give it a try
you: sure
you: That works ;-)
David R.: Great
you: Thank you for your help
----------------------
Greengeeks offer 4.95 Eco - Fast Order Process???
Starting on greengeeks.com website, I selected most prominent 4.95 banner, that claims: 4.95 $ Dollar a month instead of 6.95$, 99.9%uptime, 30 day money back guarante, no hidden cost and super fast activation. Clicking that banner you learn fast, that it only applies if you pay 3 years in advance, which is one year more in Average. So upfront investment is about 180$, but there is a field called coupon code during registration process. So I googled Greengeekscoupon, which brought me to greengeekscoupon.com A website that immediately triggered my kaspersky antivir program and is registered by Registrant:
Domains by Proxy, Inc.
Domain Name: GREENGEEKSCOUPON.COM
Domain servers in listed order:
NS1.VODA30.COM
NS2.VODA30.COM
Anyhow, that coupon code, reduced my bill, I immediately payed via Paypal:
After that I got 6 times my order confirmation mail from greengeeks, but not no access to my account: the order confirmation mail states:
Thank you for your purchase of GreenGeeks web site hosting service and for choosing to host your web site GREEN!
We have only one more step in the confirmation process so that we may activate your order.
We confirm all orders by phone so that we do not process fraudulent orders. This protects cardholders and our existing customers.
We will call you during our regular phone business hours or you may call us during those hours to confirm your order and expedite the activation of your account.
Our phone hours are:
Monday - Friday 9am EST - Midnight EST Saturday - Sunday 9am EST - 8pm EST Dial 877-326-7483 ext 1 to confirm your order If you have placed this order after our phone hours for the day please expect a call the next day to confirm your order.
After the confirmation of your order you will receive several emails from us. The email with the subject line: New Account Information is the email which will contain your server logins. This email contains URL's and places where you will go to login to your account. Because of these URL's some email clients may interpret the email as spam, so if you do not receive this email after the confirmation of your account please check your spam/junk mail folder or contact our support department to have the email resent to you.
Thank You again for your business and for your commitment to Eco Friendly Web Hosting.
Thank you,
Trey Gardner
GreenGeeks CEO
----
Well, interested in their service, I tried to call them using JustVoip, since I am not in USA, anyhow, my 3 trials did not succeed, which might be a problem of my VOIP-Provider, so I tried their webchat as follows:
Please wait for a site operator to respond.
You are now chatting with 'Vance K.'
Vance K.: Hello, my name is Vance, welcome to Green Geeks, may I have your name and how may I help you today ?
you: Hello, I just bought your eco plan for 3 years and tried to call you in USA in order to activate, anyhow, I get kicked out
you: Is that the superfast activation process you are promoting on your webpage?
you: What information you need to aktivate my account?
Vance K.: Domain name please
you: xxxxxx.xxxx
you: my paypal transaction code is 1AK29653SU4686921
Vance K.: Checking
you: ...by the way I got 6 times the same order confirmation mail in 2 minutes
Vance K.: The number mentioned on our website is working fine.
Vance K.: Also, GreenGeeks.com representatives will call you to confirm your order, often within a few minutes of your signing up. We call and confirm over 90% of all of our orders because of the use of Fraud in our industry. This practice of confirming most orders by phone, while it does add minutes or sometimes hours to the order process, it protects potential victims and protects the Green Geeks company.
Vance K.: no issue with that
Vance K.: You will get charge only once.
Vance K.: Wait for their call
you: Yes, I got that text 6 times in 2 minutes, after buying for years with paypal it is the first time I have to wait a phone call
Vance K.: Yes, I understand your concern. But this practice protects potential victims and protects the Green Geeks company.
Vance K.: Thank you very much for chatting with us today.
Chat session has been terminated by the site operator.
I will let you know, when I hear from them!
Domains by Proxy, Inc.
Domain Name: GREENGEEKSCOUPON.COM
Domain servers in listed order:
NS1.VODA30.COM
NS2.VODA30.COM
Anyhow, that coupon code, reduced my bill, I immediately payed via Paypal:
After that I got 6 times my order confirmation mail from greengeeks, but not no access to my account: the order confirmation mail states:
Thank you for your purchase of GreenGeeks web site hosting service and for choosing to host your web site GREEN!
We have only one more step in the confirmation process so that we may activate your order.
We confirm all orders by phone so that we do not process fraudulent orders. This protects cardholders and our existing customers.
We will call you during our regular phone business hours or you may call us during those hours to confirm your order and expedite the activation of your account.
Our phone hours are:
Monday - Friday 9am EST - Midnight EST Saturday - Sunday 9am EST - 8pm EST Dial 877-326-7483 ext 1 to confirm your order If you have placed this order after our phone hours for the day please expect a call the next day to confirm your order.
After the confirmation of your order you will receive several emails from us. The email with the subject line: New Account Information is the email which will contain your server logins. This email contains URL's and places where you will go to login to your account. Because of these URL's some email clients may interpret the email as spam, so if you do not receive this email after the confirmation of your account please check your spam/junk mail folder or contact our support department to have the email resent to you.
Thank You again for your business and for your commitment to Eco Friendly Web Hosting.
Thank you,
Trey Gardner
GreenGeeks CEO
----
Well, interested in their service, I tried to call them using JustVoip, since I am not in USA, anyhow, my 3 trials did not succeed, which might be a problem of my VOIP-Provider, so I tried their webchat as follows:
Please wait for a site operator to respond.
You are now chatting with 'Vance K.'
Vance K.: Hello, my name is Vance, welcome to Green Geeks, may I have your name and how may I help you today ?
you: Hello, I just bought your eco plan for 3 years and tried to call you in USA in order to activate, anyhow, I get kicked out
you: Is that the superfast activation process you are promoting on your webpage?
you: What information you need to aktivate my account?
Vance K.: Domain name please
you: xxxxxx.xxxx
you: my paypal transaction code is 1AK29653SU4686921
Vance K.: Checking
you: ...by the way I got 6 times the same order confirmation mail in 2 minutes
Vance K.: The number mentioned on our website is working fine.
Vance K.: Also, GreenGeeks.com representatives will call you to confirm your order, often within a few minutes of your signing up. We call and confirm over 90% of all of our orders because of the use of Fraud in our industry. This practice of confirming most orders by phone, while it does add minutes or sometimes hours to the order process, it protects potential victims and protects the Green Geeks company.
Vance K.: no issue with that
Vance K.: You will get charge only once.
Vance K.: Wait for their call
you: Yes, I got that text 6 times in 2 minutes, after buying for years with paypal it is the first time I have to wait a phone call
Vance K.: Yes, I understand your concern. But this practice protects potential victims and protects the Green Geeks company.
Vance K.: Thank you very much for chatting with us today.
Chat session has been terminated by the site operator.
I will let you know, when I hear from them!
New Webhoster, new Luck
Comparing Webhoster in Internet can be a difficult task, AS IT-Engineer that studied Information Technology and in special New Medida E-Comerce, I am dealing with several Hosting Providers for last 9-10 years. Unfortunately Webhoster have a strategically good position to manipulate Media to get good rankings in Media. It is also common practise to hire people for writing about them on Blogs, Forums and Social Media, so this is a little exercise, blogging each time I will need there support. This is also a little bit my result of my current problems which I have with IX-webhosting, that have absolutely unaccaptable server response times (between 3-14 SECONDS , and I measured that by third party services, no telling, that is impossible to run php-mysql aplications like drupal or moodle). Hope this information will help others a little bit to take a good decision! For sure it is a good exercise on Webpositioning for myself also.
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